Get in touch

Our showroom and office is open 8am - 3pm Monday to Friday
5/11 Commerce Circuit, Yatala Queensland 4207.

Call us on 07 5619 5312

Our retail store

5/11 Commerce CCT, Yatala QLD 4207

Mon - Fri, 8:00am - 3:00pm

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Send us a message

Let us know any questions or queries you may have! We endevour to get back to you within
24 hours. For a faster responce, please give us a ring.

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FAQs

All Australian orders are dispatched from our Gold Coast warehouse on business days (Monday to Friday). 

Ready made Products
Orders for ready made (in stock) products will be dispatched in 1-3 business days, and depending on destination will be delivered within 7 - 10 business days.

Personalised Orders
Personalised orders usually take 5-7 business days to be dispatched. Any orders with custom Epoxy Resin can take up to 14 working days to be completed as they are individual, one off items and we are working with a natural product. If you have a timeframe to work to just let us know and we will do our best.

Delivery Confirmation
Tracking details for your order will be be emailed to your order email address upon dispatch of your order. 

If you are not satisfied with your purchase, you can return it for a full refund or replacement within 7 days. Returned goods must be in the original packaging with the order confirmation included.

Please allow 3 to 7 business days for processing, and understand that we cannot refund postage and packaging unless the returned goods are deemed to be faulty.

The customer is responsible for return shipping.

If you wish to return your purchase, please contact us and we will provide details on where to send your return.

Damaged Products
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it’s journey to you. However, if damage has occurred to the product(s) inside, please contact us and we will be more than happy to resolve any issues. 

Order Cancellations
You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the payment method used in your purchase.
Please contact us as soon as possible and we will do our best to accommodate your request.

Wildfire Engraving Pty Ltd provides access to the Wildfire Engraving website (the "website"), and sell our products to you subject to the conditions set out on this page. Please read these conditions carefully before using the website. By using the website, you signify your agreement to be bound by these Terms and Conditions.

Disclaimer
The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. This website may include inaccuracies or typographical errors. Wildfire Engraving and any other persons involved in the management of this website may make changes in the products and prices described in this website, and to the content of this website, at any time without notice. Wildfire Engraving shall not be responsible for any detrimental reliance you place on this website or its contents. Use of this website is on an "as is" basis and is entirely at your own risk.

Unless otherwise agreed to in writing by Wildfire Engraving the contents of this website and all goods that may be provided in any connection with this website are provided "as is", and are for consumer end use only, and all express or implied conditions, representations and warranties, including any implied warranty of merchantability, for a particular purpose, or non-infringement, are denied and disclaimed, except to the jurisdiction. Except as otherwise expressly agreed, Wildfire Engraving makes no representations, warranties, covenants or guaranties as to the quality, suitability, truth, accuracy or completeness of any of the contents of this website, or any goods that may be provided or sold in any connection with this website. Any representations, warranties or covenants with respect to any goods referred to in this website shall be subject to, governed by, and as stated in the applicable contract governing the provision of same.

In connection with your viewing and use of this website, except for any commercial transactions that may be undertaken in connection with this website, Wildfire Engraving shall not be liable for any damages, harm, liability, loss, cost, expense, or injury suffered in any connection with this website whatsoever, including as a result of using, accessing, copying, or downloading any part of this website's content. In no event shall Wildfire Engraving be liable for any direct, indirect, special, incidental, or consequential damage (including loss of business, revenue, profits, use, data or other economic advantage) however it arises, whether for breach of contract, or in tort, negligence, equity, or otherwise even if Wildfire Engraving has been previously advised of the possibility of such damage.

You agree to have sole responsibility for adequate protection and backup of data and/or equipment used in connection with the website and will not make a claim against Wildfire Engraving for lost data, re-run time, data corruption, communication interception, inaccurate output, work delays or lost profits resulting from any use of this website.

You agree to hold Wildfire Engraving absolutely harmless from, and you covenant not to take any action against Wildfire Engraving for, any claims based on using this website.

Ordering
Only order Products in accordance with the instructions on this website; and

Pay for the Products in full (without set-off or deduction of any kind) by authorising us to charge your Credit Card, Afterpay or PayPal Account.

While we will endeavour to fulfil your order, we will not be liable to any person if we decline to fulfil an order, or we are unable to supply the Products in your order. No contract for sale and purchase of Products will be formed, or variation or cancellation made, until we confirm acceptance of your order, variation, or cancellation. Some Products may be unavailable from time to time. We reserve the right to alter, upgrade or discontinue any Product or information contained on the Site without notice.

We may cancel orders if we believe that they are fraudulent, or if an error has occurred including, without limitation, listing with an incorrect price or information.

All Transactions will be charged by "Wildfire Engraving Pty Lyd".

Pricing
The price for the Products will be:

the price in Australian dollars including Australian GST; andthe costs associated with additional services and delivering the Products to you,as quoted on the Site at the time of placing your order.

Where you require the Products to be packaged in a non-standard manner, we may charge for the cost of the packaging in addition to the above mentioned costs. We may alter the prices of the Products at any time without notice.

Tax
Payment must be effected in the manner described on the website. Prices are inclusive of Goods and Services Tax.

Promotions and Offers
All promotions and offers are exclusive to www.wildfireengraving.com.au unless otherwise stated. Any promotion or offer may not be used in conjunction with another unless otherwise stated. Promotions and offers are subject to availability and we reserves the right to revoke promotions and offers at any time and for any reason without notice.

We reserves the right to run promotions and offers for set periods of time and in specific geographies and not others if it so chooses.

Free gifts cannot be exchanged for cash, resold by the purchaser, or returned for a refund or replacement unless the product is faulty.

International Orders
We do not currently ship online orders outside of Australia & New Zealand, however if in future we offer this service, the below terms apply.

You are liable for the payment of any local country import duty, customs or sales taxes levied on the Products purchased.All international orders will be converted into your local currency at the rate applied by your credit card company.No GST will be charged on sales of goods dispatched outside of Australia and New Zealand.Credit card transactions are processed in Australia. Some banks may charge an overseas transaction fee and or/foreign currency exchange fee for purchase made outside of Australia.

Delivery
We will deliver the Products to the premises nominated in your order at your cost (at the rate specified herein), within a reasonable time of accepting your order. If we have specified a delivery date, we will try and deliver the Products to you by that date. We will not be liable to you for late delivery. Late delivery does not entitle you to cancel any order or part of any order.

We may deliver the Products to you by instalments and each delivery will be a separate contract independent from the other deliveries. We will re-deliver, replace or refund the Product (at our option) if we have incorrectly addressed the delivery. We take no such responsibility if you gave an incorrect or insufficient address.

Title and Risk
We remain the owner of the Products we supply to you until you have paid in full all amounts that you owe us for all the Products. The Products are at your risk as soon as they leave our premises for delivery to you.

Limitation of Our Liability
To the extent permitted by law, all express or implied conditions and warranties in connection with the Site, the Service and the sale of any Products are excluded.

We do not exclude liability under any condition or warranty which cannot be excluded by law. In those circumstances, to the extent permitted by law, we expressly limit our liability for breach of a condition or warranty implied by virtue of any law at our option to:

the replacement of the Products; orthe supply of equivalent Products; ormaking a full refund to you.

Where you resupply the Products in trade:

to a person, you must include a term in your contract with that person that, to the extent permitted by law, all express or implied conditions and warranties in connection with the sale of any Products are excluded; andyou must not make any representation in relation to the performance, quality or application of the Products without our prior written approval.

Your Conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for any of the following:

for fraudulent purposes, or unlawful activity;to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam'

Copyright and Database Rights
We are passionate about our product and have spent many hours researching and developing our range. We ask that you respect this and don't copy, reproduce or publish any web site content without our express permission. All images and products depicted on this web site are protected by Australian copyright laws, international copyright and database right laws.

You may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without the written consent of Wildfire Engraving.

Our Contract
When you place an order to purchase a product from Wildfire Engraving, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have dispatched the product. That acceptance will be complete at the time we send the Dispatch Confirmation Email to you.

You are seeking to enter into a contract with Wildfire Engraving when you place an order.

Linked Websites
This website may contain links to other websites (linked websites). Those links are provided for convenience only and may not remain current as maintained. Wildfire Engraving is not responsible for the content or privacy practices associated with linked websites. 

The links with other websites should not be construed as an endorsement, approval or recommendation by Wildfire Engraving of the owners or operators of those linked websites, or any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary.

Electronic Communications
When you visit the website or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Indemnity
You agree to indemnify and keep us indemnified against all loss (including, without limitation, loss of profits), costs, damage, expense or injury, whether direct, indirect, special or consequential, arising directly or indirectly from, or in connection with, your access to, or use of, the Site, or the supply or non-supply of Products.

You further agree to indemnify and hold us harmless from any claim or demand, including legal fees on full indemnity basis, made by any third party due to or arising out of:

a breach of these Terms by you; orthe infringement by you, or another user of the Service using your name and password, of any intellectual property or other right of any person or entity.

Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of Queensland, Australia. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of Queensland.

Your statutory rights are not affected by these terms and conditions

Our Details
Wildfire Engraving Pty Ltd
Registered in Australia
ABN Number: 24 647 360 816
Email Address: hello@wildfireengraving.com.au

This privacy policy sets out how Wildfire Engraving uses and protects any information that you give when you use this website. Wildfire Engraving is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Wildfire Engraving may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:

namecontact information including email addressdemographic information such as postcode, preferences and interestsother information relevant to customer surveys and/or offers

What we do with the information we gather
We use this information to understand your needs and provide you with a better service, including the following reasons:

Internal record keeping.We may use the information to improve our products and services.We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.